Salesforce Feedback Management lets
your company improve the customer, partner,
and employee experience by automating
surveys across the entire customer
lifecycle.
You can unify feedback data with
existing data in Salesforce to
obtain meaningful insights that create an
impact on business, so organizations
can better understand stakeholders through
direct feedback.
You can create customizable lifecycle
maps and automate feedback at
stages of interaction most important
to your business, like building a relationship
with a new retail customer,
assessing when partners are ready to renew
contracts,
or understanding employee readiness to
return to work.
You can make surveys more personalized
by pulling data from Salesforce fields
like case number, service rep name,
or items purchased by inserting
this data right into the survey.
Then map individual responses
back to Salesforce records with Data
Mapper
for an enriched 360-degree
view of your customer.
And bring all your data together with
Customer Lifecycle Analytics to
review survey performance like engagement
and response rates,
and confirm feedback validity.
Then NPS and CSAT scores
are visualized across each stage
in your Lifecycle Maps,
letting you better understand where operational
improvements can be made by conducting
deep analysis within and across
surveys.
See how Feedback Management helps you
improve the customer, employee, and
partner experience with unified feedback
at every stage of your relationship
with Salesforce.
