Hello there, my name is Richard McMunn from
the interview training company, PassMyInterview.com.
And in this tutorial, I will teach you how
to pass an NHS admin interview. So, if you
are applying for an administrative role with
the National Health Service, make sure you
stay tuned, watch the presentation from start
to finish, because I promise to help you pass
your interview! And to achieve that goal,
this is what I will cover. I will give you
a list of NHS Admin interview questions I
strongly advise you prepare for. I will give
you outstanding, unique answers to tough NHS
Admin interview questions. I'll give you some
really IMPORTANT TIPS on how to stand out
during your interview. And I will also tell
you about FURTHER RESOURCES you can get access
to, including these slides to help you succeed.
And just very quickly before we get started,
a very warm welcome to this NHS Admin interview
presentation. My name is Richard McMunnn.
That is me there in the centre of the screen.
I am a former fire officer of 17 years, and
since then I've been helping people like you
to pass your job interviews. And I always
do that by giving you TOP-SCORING ANSWERS
you can't find anywhere else. Make sure you
SUBSCRIBE to the channel. Lots of you are
passing your job interviews as a result. And
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LinkedIn if you want to. My LinkedIn link
is in the description below the video. Make
sure you GIVE THE VIDEO A LIKE because that
motivates me to create more content for you.
The first question I want you to prepare for
is: Tell me about yourself? Now, this will
be the first NHS admin interview question
you will need to respond to. Make sure you
have your answer already prepared and within
it, focus on the following three areas. The
skills and qualities you have. Number two,
how you will contribute to the NHS administrative
team and also your understanding of how important
the NHS values are in your work. And I will
talk more about the values as we progress
through this presentation. Here is my suggested
answer to help you. “I have studied the
NHS Admin job description carefully and I
feel I have all the necessary experience,
qualities and attributes to perform in the
role to a high standard. I am meticulous in
my work and I very rarely make mistakes. If
I do make a mistake, I immediately hold my
hand up, I put the situation right and then
learn from it. I will always plan, organise
and deliver my work to a high standard. I
am a great team worker and I understand the
importance of collaborative working in the
National Health Service. I can follow rules
and procedures diligently, provide great patient
service and I fully understand the need to
maintain confidentiality and adhere to GDPR
regulations at all times within this important
NHS role. Finally, I understand the NHS has
an important set of values that I must demonstrate
in my work. I have read these carefully and
I feel confident I already have the experience
to apply them in my role within this administrative
position.” That's a confident, positive,
in-depth answer and it shows that you fully
understand the level of responsibility that
comes with this position. Now, you can either
pause the video if you want to and take note
of the questions and answers as we work through
them together, or if you want to wait, I will
soon tell you where you can download my full
set of 21 NHS Admin interview questions and
top-scoring answers, including the ones we
are covering today. Here's the next question.
Why the NHS? So, why do you want to work for
the NHS? And this is a guaranteed question
that you will need to respond to early on
during your NHS interview. It is important
to give genuine, valid reasons for working
in the NHS. And here's another great answer
to help you. Why the NHS? “I have set my
sights on this role within the NHS for some
time now and I have thoroughly researched
the organisation and the position to make
sure I can perform to the high standards required.
I believe I can achieve the NHS values and
the standards it sets, and I am extremely
passionate about patient care. There are many
different roles within the NHS, and I feel
my job would be to help the wider team achieve
their goals and objectives. Despite the NHS
often coming under pressure from external
factors, I have heard nothing but great things
about the staff, the organisation, and the
tireless work everyone continues to carry
out for patients. Working in the NHS will
allow me to make a difference to people’s
lives on a daily basis, and that is very appealing
to me. I want to work for the NHS because
I enjoy working in a challenging environment
that requires attention to detail skills,
the ability to respond to change positively
and an ability to put the goals of your team
above everything else.” That, in my opinion,
is another rock-solid answer that shows you
have considered what it takes to work for
the NHS and what is appealing to you within
the role. Now, don't go anywhere because I
still have more questions and answers to give
you. But when you're ready, CLICK THAT LINK
in the top right-hand corner of the video.
It will take you through to my website, PassMyInterview.com,
and you can download my full set of 21 NHS
Admin interview questions and top-scoring
answers, including the ones we are covering
today. Here's the next question. What are
the NHS values and tell me a time when you
demonstrated one of them in a previous role?
Now, if you want to excel in your NHS admin
interview, my advice is to learn and understand
the six core NHS values. Have an example ready
of when you have met one of the values in
a previous position. Here's another great
answer to help you. “The NHS values are
working together for patients, respect and
dignity, quality of care, compassion, improving
lives and everyone counts. In previous administrative
roles, I always showed an ability to work
together. This was demonstrated in the way
I supported the wider team in the pursuit
of their objectives. I responded to emails
and questions quickly; I created bookings
and confirmed them immediately; I ensured
office materials and resources were fully
stocked for everyone, and I was always professional
in my style of communication. I also ensured
I treated everyone fairly, consistently and
in line with their individual and unique needs
and circumstances. I believe I can easily
demonstrate all the NHS values in everything
I do in this administrative role and I fully
appreciate how important they are and how
I must apply them in my everyday work.”
Now, I believe, if you want to excel within
your NHS interview, you should learn and understand
the values. In my opinion, they are crucial
to all roles within the NHS. And if you understand
them and have an example of where you've demonstrated
one of them or more of them preferably, then
you will stand a far greater chance of passing
your interview! The next question, how would
you respond to a rude or difficult patient?
This is a common NHS Admin interview question
that is assessing your levels of patience,
your ability to focus on the task in hand,
and your understanding of how patients may
be under stress and anxiety whilst they are
communicating with you. So, here is my suggested
answer. How would you respond to a rude or
difficult patient? “I would remain calm;
I would not take anything they said personally,
and I would remember to apply the NHS values
in my communication and my work in general.
I would ask them questions to get to the bottom
of their query or problem quickly; I would
show empathy for their situation when appropriate
and I would always provide a consistently
high level of service. After I had obtained
the information needed, I would answer their
question in line with office procedures and
make sure they were satisfied with the level
of service I had provided. I believe it’s
important to remember when dealing with patients
they maybe under stress, and they may not
be feeling very well, so you need to take
this into consideration when communicating
with them.” That answer shows that you will
always put the NHS values above everything
else. You will treat people fairly and consistently.
You will work to high standards and you will
take into consideration that people may not
be feeling themselves and you don't take things
personally. So that, in my opinion, is a great
answer to that common NHS admin interview
question. The next question I recommend you
prepare for is… Explain what you understand
about patient confidentiality? Now, confidentiality
is a very important aspect of NHS administrative
roles. Therefore, my advice is to have a basic
understanding of what it is and how you will
apply it within your position. Here's my suggested
answer. “Confidentiality is a very important
part of healthcare in general. In any administrative
work I undertake, I would ensure privacy and
respect were central to all communication
and to any information or data I disclose
or have in my possession. Confidentiality
means I would not disclose information about
a patient or a client to other people unless
I had the consent to do so, or where it is
absolutely necessary. Examples of sharing
information where consent is not given could
include where there is a risk of harm to either
myself or other people; there is the danger
of serious crime; the patient is mentally
incapable of making effective decisions, or
the information is shared under implied consent.
If I am successful, the first thing I will
do is familiarise myself with all the NHS
policies and procedures, including the ones
relevant to confidentiality.” So that shows
you have a basic understanding of what it
is. And most importantly, you take responsibility
for your position within this admin role.
And also, you are stating you will familiarise
yourself with all the NHS policies, procedures
and codes of conduct when you start in the
role, and that's very important. So, the next
thing to do is please make sure you CLICK
THAT LINK in the top right-hand corner of
the video. Go through to my webpage, PassMyInterview.com.
Take a look at all the 21 questions I recommend
you prepare for. You can also download all
of the answers in PDF format, including the
ones I've worked through today, so you can
have them within your inbox literally within
2 minutes from now. And they will make a big
difference to your interview preparation.
I hope you enjoyed that. Don't forget to SUBSCRIBE.
Connect with me on LinkedIn.com and please
do give the video a LIKE. Thank you for watching
and I wish you all the best for passing your
NHS admin interview. Have a brilliant day!
