[Music]
[Music]
Imagine yourself as a new caseworker,
about to respond to an allegation of
child abuse. You take a deep breath and
you get ready to knock on the door. You
don't know what awaits you on the other
side, but you know you'll have to make a
decision that will have profound and
lasting repercussions on the child's
safety and well-being. "Seriously, again?
What was it two months since you people
were here? No I am sick of you people
coming in our home, thinking you can judge
us." The power of virtual reality is that
you're not just having people view a
screen or watch an experience. They
actually feel like they're going through
it. They embody and take on the role of
the character, so much so that, through
that experience, the learning levels
increase tremendously. "How did your
daughter get the bruises?" "I don't know. I
mean, she just came home from school with them."
We created a true-to-life
environment with realistic characters in
dialogue. We leveraged natural language
processing to allow the user to choose
from a variety of ways to make each
inquiry and receive different levels of
information based on how they phrase the
question. "Accused.
So you mean accusations that were never
prosecuted."  "It takes a long time to
become a seasoned decision-maker in
child welfare; years, really, of observing,
inquiring and interpreting human
behavior, so that you have a
bank of information on which you can
draw when you encounter new situations.
Because of the educational possibilities
associated with virtual reality, we at
Accenture thought that it would be an
extraordinary way to leverage this
technology. Learning in VR is the next
best thing to experiencing it in real
life. This is a complicated world with
many gray areas. There are no right
answers. When you make a decision, you
make it based on the information you
have, and only in hindsight will you know
if the decision was right or wrong. We
must do everything we can to help our
frontline staff become better
decision-makers. Come see how Accenture
is working toward this goal by using
virtual reality technology to keep kids
safe.
