SAMIA TARRAF:
Hi, I’m SAMIA TARRAF, Lead for Accenture’s
North America Cloud business and this is Go
Time.
Go Time is NOW… so we are sharing short
stories of partnership that begin with truly
listening and then quickly provide agile solutions.
Today we are talking to Sirisha Nalamati about
a recent project with an agile global aerospace
and defense technology innovator.
SIRISHA NALAMATI:
Thanks Samia for having me today!
When Covid-19 hit, our client requested to
delay starting an 8 week fit/gap and roadmap
assessment as the business was adjusting to
a remote workplace, and their highly secure
technology infrastructure was taxed with an
increase of 50 - thousand employees working
remotely.
This mobilization assessment work is the first
step in their Global H-C-M Implementation
Journey, and they had some critical business
dates they couldn’t miss.
We listened, we understood and we brought
them an approach to do everything we had planned,
just virtually.
SAMIA TARRAF:
I know a lot of companies are in the same
position and our Virtuals were designed exactly
for this – so how were you able to demonstrate
our capabilities to the client?
SIRISHA NALAMATI:
It begins with trust.
We’ve been working with this client for
quite a while now, and have developed a super
strong relationship with them.
So, when we brought to them our virtual approach
to the assessment, including our virtual tools
and solutions, our client felt comfortable
moving forward.
We also leveraged MyConcerto as part of the
assessment work to gather their requirements
and start to review their future state of
business processes.
SAMIA TARRAF:
That is amazing!
I love how you’ve been able to stay on track
and prepare them for what’s next in their
HR Transformation journey.
So how is it going?
SIRISHA NALAMATI:
Well, as per our Client Executive Sponsor,
the assessment is moving along “Fantastically”.
The work is being performed 100-percent virtually.
We continue to be empathetic and listen to
our client’s concerns by allowing for flexibility
in our plan to ensure we are progressing at
the pace appropriate for the client.
They haven't missed a beat in their cloud
journey, and they're able to keep working
towards operational improvement despite all
the recent challenges happening in the world.
And now they know what’s possible.
SAMIA TARRAF:
Thank you Sirisha for a great story on the
importance of listening, empathy, agility
and solutions – now more than ever.
There is not a new normal so much as a “never
normal” – these fundamentals are how we
will help everyone emerge stronger.
