>>> TECHNOLOGY.
IT'S ALL AROUND US. 
>> IN OUR HOMES. 
>> AT OUR WORK AND AT OUR 
FINGERTIPS, REVOLUTIONIZING OUR 
LIVES IN WAYS WE NEVER IMAGINED 
BUT THERE ARE SIDE EFFECTS.
DISRUPTIONS TO OUR LIVELIHOOD, 
OUR ELECTIONS AND OUR DEMOCRACY.
AND AS TECHNOLOGY MOVES FORWARD,
THERE'S A FEAR SOME WILL BE LEFT
BEHIND.
LOSING JOBS TO ARTIFICIAL 
INTELLIGENCE, AUTOMATION AND 
ROBOTICS, WHAT RESPONSIBILITY 
DOES BIG TECH HAVE TO STEM THIS 
TIDE?
DOES THE GOVERNMENT HAVE THE 
WILL TO HELP?
AND IS AMERICA PREPARED FOR THE 
FUTURE?
>> THIS IS AN MSNBC RECODE TOWN 
HALL EVENT, REVOLUTION, GOOGLE 
AND YOUTUBE, CHANGING THE WORLD.
FROM SAN FRANCISCO, HERE ARE 
RECODE'S CARA SWISHER AND ARI 
MELBER. 
>> GOOD EVENING.
TONIGHT MSNBC AND RECODE ARE 
LAUNCHING A NEW SERIES OF 
DISCUSSIONS ABOUT HOW TECHNOLOGY
IS CHANGING OUR WORLD.
IT'S PART OF HOW WE LIVE AND 
LEARN AND HOW WE VOTE AND HOW WE
WORK.
THERE'S NOTHING MORE POWERFUL IN
OUR DAILY LIVES.
THIS INAUGURAL SESSION IS ON 
JOBS AND OUR FEATURED GUESTS ARE
TWO TITANS OF TECH THE CEOs OF 
GOOGLE AND YOUTUBE. 
>> IT'S A GOOD IDEA TO HAVE TWO 
IMPORTANT TECH LEADERS DURING AN
ARGUABLY TOUGH TIME FOR THE 
INDUSTRY.
LET'S START AND BRING OUT THE 
CEO OF GOOGLE AND YOUTUBE CEO.
[ APPLAUSE ]
>> I THINK WE WANT TO BEGIN WITH
SOMETHING THAT HAS BEEN OF 
COURSE A BIG TOPIC IN THE NEWS 
LATELY AND IS OF MAJOR CONCERN 
IN THE TECH INDUSTRY.
AMERICA IS A NATION OF 
IMMIGRANTS AND TODAY WE'RE HERE 
IN A VALLEY OF IMMIGRANTS, 64% 
OF EMPLOYEES IN SILICON VALLEY 
ARE FOREIGN BORN, A STRIKING 
NUMBER WHICH MAKES IMMIGRATION A
CRUCIAL ISSUE.
GOOGLE SUPPORTS PROTECTIONS OF 
CHILDREN HERE THROUGH DACA AND 
WHEN A TRAVEL BAN WAS ISSUED, 
CEO BROUGHT BACK STAFF FROM 
ABROAD AND JOINED AN EMPLOYEE 
LED PROTEST HERE AT HOME. 
>> WE HAD LUNCH A LONG TIME AND 
TALKED ABOUT THE CONCERNS YOU 
HAD.
FAST FORWARD FROM THEN AND THEN 
YOU ALL PROTESTED SOME OF THE 
TRUMP ADMINISTRATION'S ISSUES 
AROUND IMMIGRATION.
CAN YOU START TO TALK ABOUT 
WHERE WE ARE NOW AND HOW 
YOU'VE -- WHAT GOOGLE'S ROLE 
SHOULD BE IN DOING THIS?
>> LOOK, I MEAN, IMMIGRATION FOR
THE TECH INDUSTRY IS AN 
IMPORTANT ISSUE.
IF YOU WALK THE HALLS OF ANY 
MAJOR TECH COMPANY AND IF I TALK
ABOUT TECHNOLOGY LIKE AI, AND 
LOOK AT THE PEOPLE WHO ARE 
WORKING ON IT, WHAT MAKES U.S. 
AT THE FOREFRONT OF TECHNOLOGY.
WHY OTHER COUNTRIES ARE ENVIOUS 
OF OUR POSITION HERE, IT'S 
BECAUSE WE'VE ALWAYS BEEN ABLE 
TO GET THE BEST TALENT FROM 
AROUND THE WORLD INCLUDING 
WITHIN THE U.S. AND GET THEM TO 
WORK TOGETHER.
ESSENTIALLY THE RECIPE, WHICH IS
WHY IT IS AN IMPORTANT ISSUE.
WE AS AN COMPANY EMPLOY IN THE 
U.S. OVER 50,000 PEOPLE BUT WE 
FACE A TALENT GAP FOR VERY HIGH 
SKILLED JOBS AND IT'S IMPORTANT 
WE GET PEOPLE HERE.
SO WE LITERALLY HAD PEOPLE WHO 
ARE DEEPLY AFFECTED BY ALL OF 
THIS, WHICH IS WHY WE SPEAK OUT 
ON BEHALF OF OUR EMPLOYEES, BUT 
MORE IMPORTANTLY, BECAUSE IT'S 
ACTUALLY GOOD FOR THE COUNTRY. 
>> TALK ABOUT THAT.
IT'S AN UGLY RHETORIC AT LEAST 
POLITICALLY AROUND IN ISSUE.
HOW DO YOU BROECH THAT AND YOUR 
EMPLOYEES WANT YOU TO BE 
OUTSPOKEN AND TOUGH AGAINST 
THOSE ANTI-IMMIGRATION THOUGHTS.
>> WELL, I THINK WE LOOK AT SOME
OF THE FACTS IN TERMS OF WHAT'S 
IMPORTANT FOR OUR BUSINESS BUT 
THEN FOR THE ECONOMY AS A WHOLE 
IF YOU LOOK AT THE STATISTICS 
AND TALK TO ECONOMISTS, THEY'LL 
GIVE STATISTICS LIKE 50% OF 
FORTUNE 500 COMPANIES WERE 
FOUNDED BY IMMIGRANTS OR 
IMMIGRANT'S CHILDREN.
AND SO YOU SEE THAT IMMIGRANT 
ARE MAKING A BIG DIFFERENCE.
LOOK AT GOOGLE.
GOOGLE IS ALSO FOUNDED BY LARRY 
PAGE, SERGEI CAME HERE AS A 
YOUNG CHILD.
WE SEE THE SIGNIFICANCE AND 
IMPORTANT OF BRINGING THIS 
TALENT ACROSS THE WORLD TO OUR 
BUSINESS AND TO ALL OF THESE 
OTHER BUSINESSES FOR INNOVATION 
AND FOR CONTINUING TO GROW THE 
OPPORTUNITIES WE SEE. 
>> WHEN YOU LOOK AT WHAT 
CORPORATIONS ARE DOING, A LOT OF
TECH IS USING VISAS AND PROGRAMS
TO BRING FOREIGN WORKERS WITH 
SPECIAL SKILLS THAT A LOT OF 
PEOPLE SAY MAKE AMERICA BETTER.
OF COURSE, I DON'T HAVE TO TELL 
YOU AND LET'S TAKE A LOOK THAT 
IS SOMETIMES CONTROVERSIAL IN 
WASHINGTON. 
>> RIGHT NOW, H1B VISAS ARE 
AWARDED IN A TOTALLY RANDOM 
LOTTERY AND THAT'S WRONG.
INSTEAD, THEY SHOULD BE GIVEN TO
THE MOST SKILLED AND HIGHEST 
PAID APPLICANTS AND NEVER EVER 
BE USED TO REPLACE AMERICANS.
NO ONE CAN COMPETE WITH AMERICAN
WORKERS WHEN THEY ARE GIVEN A 
FAIR AND LEVEL PLAYING FIELD, 
WHICH HAS NOT HAPPENED FOR 
DECADES.
>> THE QUESTION FOR YOU, HOW ARE
YOU USING THIS AND DO YOU TRY TO
MAKE SURE IT'S FAIR?
>> YOU'RE TALKING ABOUT FEW 
HUNDRED THOUSAND PEOPLE HIGHLY 
SKILLED EMPLOYEES.
SO FOR EXAMPLE, WHEN WE HAVE 
COME HERE FROM OXFORD OR THE UK 
AND NEED TO BRING THEM HERE, 
THAT'S WHAT A H1B VISAS TOO.
THERE ARE CLEARLY AREAS WE CAN 
IMPROVE THERE.
WE NEED TO ALL GET TOGETHER ON 
THE TABLE AND MAKE IT BETTER. 
>> I GET YOU'RE SAYING WE HAVE 
TO GET TOGETHER.
THE POLITICAL CLIMATE HAS NOT 
BEEN ALL GET TOGETHER, LET'S ALL
KILL EACH OTHER, I DON'T KNOW, 
MAYBE I'M MISREADING IT. 
>> YOU'RE NOT MISREADING IT.
BUT I THINK THAT'S WHAT I SAID.
YOU HAVE A TWO PARTY SYSTEM AND 
YOU HAVE AN INCENTIVE TO PLAY 
EITHER ENDS OF THE SPECTRUM.
I THINK PEOPLE HAVE TRIED TO GO 
FROM THE CENTER GET HURT THROUGH
THE PROCESS.
SO IF YOU TAKE IMMIGRATION 
REFORM, PEOPLE -- PEOPLE WHO TRY
TO COME TOGETHER AND ACTUALLY 
MAKE PROGRESS AND PAY THE PRICE.
THAT'S WHY PEOPLE KEEP GETTING 
PULLED APART.
I ACTUALLY THINK I'M CONFIDENT 
IF YOU PULL POLITICIANS 
PRIVATELY AND YOU CAN TALK, MOST
OF THEM WANT TO BE REASONABLE ON
THIS ISSUE. 
>> AND YET THEY ARE NOT. 
>> BECAUSE THE SYSTEM MAKES IT 
DIFFICULT TO DO SO AND THAT'S 
PARTLY WHAT WE NEED TO -- 
>> SUSAN, THINK ABOUT IT.
YOU STARTED -- GOOGLE DON'T KNOW
IT WAS STARTED IN SUSAN'S 
GARAGE, THAT'S WHEN I MET YOU I 
THINK. 
>> YES. 
>> YOU GUYS HAVE ALWAYS BEEN 
OUTSPOKEN AND YOUR EMPLOYEES 
HAVE ALWAYS BEEN OUTSPOKEN AS 
PART OF THE ENCOURAGEMENT AT 
GOOGLE, THEY SAY WHATEVER THEY 
WANT TO EXECUTIVES AT GOOGLE. 
>> THEY DO. 
>> RATHER STRONGLY.
AND YOU'RE GETTING A LOT OF 
PRESSURE FROM EMPLOYEES ON THIS,
WE NEED TO BE UP FRONT AND 
AGGRESSIVE OR NOT.
DO YOU FEEL YOU HAVE TO SPEAK 
FOR THEM?
IN A LOT OF WAYS THEY ARE YOUR 
BASE.
I THINK THERE ARE A FEW THINGS.
WE WANT TO BE A COMPANY THAT YOU
KNOW, EXPRESSES OUR POINT OF 
VIEW WHEN THERE'S SOMETHING 
THAT'S REALLY, REALLY IMPORTANT 
THAT WE HAVE VALUES AND THOSE 
VALUES CAN TRANSLATE INTO 
POLICY.
AND WE HAVE TAKEN THE STRONG 
STANCE ON DIFFERENT HUMAN RIGHTS
ISSUES.
I THINK WE'VE SEEN THE H1B VISA 
AS BEING REALLY IMPORTANT TO OUR
COMPANY IN TERMS OF 
COMPETITIVENESS.
AND WE ALSO HAVE MANY, MANY 
INDIVIDUALS WHO FEEL STRONGLY 
ABOUT IMMIGRATION.
AND SO WE'VE TRIED TO USE THE 
POSITION WE'RE IN TO BE ABLE TO 
MAKE STATEMENTS ABOUT THIS IS 
WHAT'S IMPORTANT TO US.
BUT ON THE OTHER HAND, WE ALSO 
WANT TO WORK WITH THE GOVERNMENT
THAT WE HAVE, THE ADMINISTRATION
THAT WE HAVE, WE'RE -- DON'T 
WANT TO BE TAKING ONE SPECIFIC 
SIDE.
WE ARE A COMPANY WITH MANY 
DIFFERENT USERS ACROSS THE BOARD
AND SO -- 
>> AT THE SAME TIME, ISN'T 
THERE -- FOR SILICON VALLEY 
THERE'S ONE SIDE ON THIS, PRO 
IMMIGRATION, AM I CORRECT?
>> IT WOULD BE A PROBLEM IF WE 
HAD ALL OF THIS GREAT TALENT AND
THEY WANTED TO GO TO OTHER 
COMPANIES AND WE WERE HERE 
SAYING WE'RE HAVING A PROBLEM WE
CAN'T RECRUIT THOSE PEOPLE.
THAT WOULD BE A MUCH BIGGER 
ISSUE FROM A COMPETITIVE 
STANDPOINT. 
>> THE LEADERSHIP QUESTION IS, 
THERE ARE THINGS THAT ARE GOOD 
FOR GOOGLE AND MAY ALSO BE GOOD 
FOR THE ECONOMY.
WHEN YOU TOOK A STAND ON THE 
TRAVEL BAN, IT SEEMED THAT WAS 
PARTLY FROM YOUR OWN EMPLOYEES 
REGARDLESS OF THE STANCE FOR 
GOOGLE.
HOW DO YOU DECIDE WHEN TO LEAD 
LIKE THAT?
>> WE TALK ABOUT D.R.E.A.M.ers 
AND GOT AROUND E-MAIL FROM 
WITHIN THE COMPANY FROM SOMEONE 
WHO IS BEEN AT GOOGLE, A 
COMPUTER SCIENTIST FROM STAN 
FORD AND TALKED ABOUT HE FOUND 
THAT HE WAS A D.R.E.A.M.ER 
EFFECTIVELY WHEN HE WENT TO GET 
A LICENSE WHEN HE WAS 16. 
>> HE DIDN'T KNOW. 
>> HE DIDN'T KNOW. 
>> SO HE STUDIED COMPUTER 
SCIENCE AT STANFORD, ONE OF THE 
BEST PERFORMING PEOPLE.
THAT'S WHAT THE PERSONAL SIDE OF
ALL OF THIS IS.
THAT'S WHO WE'RE TALKING ABOUT, 
WHO WE ARE STANDING UP FOR. 
>> RIGHT, I WANT TO BRING IN 
GENE ROBINSON TO THIS 
CONVERSATION, AN EYE ON 
WASHINGTON, A PULITZER PRIZE 
WINNING "WASHINGTON POST" 
JOURNALIST AND WE'LL BRING IN 
SPECIAL GUESTS FROM THE 
AUDIENCE.
GENE, ON IMMIGRATION AND 
GOOGLE'S ROLE IN DEMOCRACY HERE 
AND THESE POLICIES, WHAT DO YOU 
WANT TO SAY?
>> WELL, YOU KNOW, IT'S VERY 
EASY, ACTUALLY TO WRITE A BILL 
THAT TAKES CARE OF THE H1B 
ISSUE, NOT ONLY THE 
D.R.E.A.M.ers BUT 11 MILLION 
UNDOCUMENTED THAT REALLY IS 
COMPREHENSIVE IMMIGRATION 
REFORM.
IT WAS DONE IN 2013.
AND IT PASSED THE SENATE QUITE 
EASILY BUT IT DIDN'T PASS THE 
HOUSE.
AND SO THE GOVERNMENT WE HAVE AS
SUSAN SAID IS PARALYZED ON THIS 
ISSUE AND MONEY HAS A LOT OF 
INFLUENCE IN POLITICS.
IS THERE SOMETHING THAT SILICON 
VALLEY CAN DO TO HELP BREAK -- 
>> WE ARE VERY VOCAL ON THESE 
ISSUES, WE'RE SUPPORTING MANY 
BILLS.
I'VE CALLED CONGRESS PEOPLE ON 
BOTH SIDES OF THE AISLE AND 
WE'LL CONTINUE TO DO THAT.
IT'S NOT JUST US, MANY OTHER 
COMPANIES ARE DOING IT.
BUT I THINK IT'S REALLY 
IMPORTANT THAT WE DON'T MAKE IT 
THE REST OF THE COUNTRY ISSUE.
I THINK IT'S UP TO US AS TECH 
COMPANIES TO MAKE THE CASE AS TO
WHY IMMIGRATION IS GOOD FOR THE 
COUNTRY, NOT JUST FOR TECH 
COMPANIES.
AND I THINK WE HAVE TO DO THAT 
BETTER. 
>> WHEN WE COME BACK, IS 
BASICALLY TAKE A LOOK AT THE ME 
TOO MOVEMENT, AT WOMEN IN TECH 
AND THESE IMPORTANT 
CONVERSATIONS AND GOOGLE HAS 
OBVIOUSLY BEEN IN THE MIDDLE OF 
THEM.
WE'LL BE RIGHT BACK.
>>> WE STAY FOCUSED AS LILLY DID
AND KEEP STANDING FOR WHAT'S 
RIGHT AS LILLY DID, WE WILL 
CLOSE THAT PAY GAP AND MAKE SURE
OUR DAUGHTERS HAVE THE SAME 
RIGHTS AND SAME CHANCES AND SAME
FREEDOMS TO PURSUE THEIR DREAMS 
AS OUR SONS.
>>> WHEN THAT NEW DAY FINALLY 
DAWNS -- IT WILL BE BECAUSE OF A
LOT OF MAGNIFICENT WOMEN, MANY 
OF WHOM ARE RIGHT HERE IN THIS 
ROOM TONIGHT AND SOME PRETTY 
PHENOMENAL MEN.
FIGHTING HARD TO MAKE SURE THAT 
THEY BECOME THE LEADERS WHO TAKE
US TO THE TIME WHEN NOBODY EVER 
HAS TO SAY ME TOO AGAIN.
>> THANK YOU.
>> IT'S KIND OF CLEAR, YOU HAVE 
TO DO WHAT OPRAH SAYS.
BUT, LET'S GET INTO THIS, 
THERE'S A LOT TO UNPACK HERE, 
NOT JUST ME TOO, SEXUAL 
HARASSMENT, GOOGLE IS INVOLVED 
IN A PAY LAWSUIT THAT WOMEN 
AREN'T PAID AS MUCH.
THERE'S ALL KINDS OF THINGS 
GOING ON.
TWO IN TEN WORKERS AT GOOGLE ARE
WOMEN.
YOU'RE ONE OF THE HIGHEST 
RANKING WOMEN AT GOOGLE, NOT 
JUST A PROBLEM AT GOOGLE BUT 
ACROSS TECH COMPANIES.
YOU'VE BEEN AROUND A LONG TIME.
WHAT'S THE PROBLEM OF THIS -- I 
CALL IT EVERYONE TALKS ABOUT 
SILICON VALLEY MERITOCRACY, I 
LOOK AT IT AS WHITE GUYS LOOK AT
EACH OTHER AND HIRE EACH OTHER.
WHAT DO YOU THINK NEEDS TO 
HAPPEN?
>> I THINK THE PROBLEM IS 
COMPUTER SCIENCE AS A WHOLE AND 
TECH AS A WHOLE HAS A REPUTATION
OF BEING A VERY GEEKY MALE 
INDUSTRY.
AND SO IF YOU LOOK -- NOT WITHIN
THE INDUSTRY BUT JUST AT THE 
EDUCATIONAL PIPELINE, YOU SEE 
THAT WE ONLY HAVE 20% OF WOMEN 
GRADUATING WITH COMPUTER SCIENCE
DEGREES AND THAT'S A PROBLEM IN 
AND OF ITSELF.
IT MEANS WE DON'T HAVE ENOUGH 
PEOPLE GRADUATING WHO HAVE THOSE
DEGREES AND IF YOU SAY WELL, WHY
IS THAT, I THINK IT HAS TO DO 
WITH THESE PERCEPTION THAT THE 
COMPUTER INDUSTRY IS A GEEKY NOT
VERY INTERESTING, NOT SOCIAL 
INDUSTRY.
AND IT JUST COULDN'T BE FURTHER 
FROM THE TRUTH.
>> COME ON. 
>> NO, I REALLY THINK -- I 
REALLY THINK -- 
>> I'M GOING TO DISAGREE WITH 
YOU THAT STRONGLY. 
>> OKAY, GO FOR IT.
>> UBER.
I MEAN, LIKE EVERYWHERE, LIKE --
THERE'S SUCH A HOSTILITY.
NOT JUST IN PAY, IT'S JOBS, 
WHERE PEOPLE ARE AND I GET THE 
PIPELINE ISSUE.
I UNDERSTAND THAT.
BUT IT'S DEEPER THAN THAT.
>> I DIDN'T SAY THAT THERE 
AREN'T REAL ISSUES BUT I DO 
THINK THERE'S A STEREO TYPE THAT
CAUSES WOMEN TO NOT GO INTO IT 
AND WHEN WOMEN DON'T GO INTO IT,
THESE PROBLEMS BECOME A LOT 
HARDER THAN WHAT YOU'RE TALKING 
ABOUT AT UBER.
THERE ARE REAL ISSUES AND I 
THINK THE GOOD THING ABOUT THE 
LAST YEAR IS THAT IT EXPOSED A 
LOT OF THOSE ISSUES AND 
HOPEFULLY THAT WILL PREVENT MORE
OF THOSE ISSUES HAPPENING IN THE
FUTURE AND PEOPLE WILL BE MUCH 
MORE AWARE OF WHERE TO BUILD A 
BALANCED WORKFORCE IN 
TECHNOLOGY. 
>> HOW DO YOU FIX THIS?
>> IT'S REALLY IMPORTANT, YOU 
CAN CHANGE THIS.
EVER SINCE SUSAN STARTED RUNNING
IN YOUTUBE, IT INCREASED 
SIGNIFICANTLY. 
>> BECAUSE SHE'S A WOMAN BUT WHY
CAN'T MEN DO IT. 
>> BUT REPRESENTATION MATTERS, 
RIGHT?
THE WAY YOU SOLVE THIS IS BY 
INCREASING REPRESENTATION OF 
WOMEN IN THE TECH INDUSTRY.
WE NEED TO MAKE THEM MORE 
WELCOMING AND WE NEED TO MAKE 
THE JOBS MORE INTERESTING AND 
WOMEN TYPICALLY LOOK FOR JOBS 
WITH A PURPOSE, STUDIES SHOW 
THAT.
IT'S IMPORTANT FOR THEM TO SEE 
THE WHY OF -- WHY YOU NEED 
TECHNOLOGY. 
>> BUT IT CAN'T BE JUST WOMEN 
WHO DO THIS.
WHAT HAPPENS IN THE CULTURE.
YOU'VE HAD MORE OF A ZERO 
TOLERANCE POLICY TOWARDS SEXUAL 
HARASSMENT AND OTHER ISSUES.
HOW DO YOU COMMUNICATE THAT TO 
THE GROUP?
IS IT FIRING PEOPLE SAYING WHY 
YOU FIRE THEM?
>> I THINK IT'S GETTING BETTER.
NORMALLY I THINK SOCIETY, 
THERE'S MORE REALIZATION OF 
WHAT'S GONE WRONG.
YOU'LL SEE CHANGE MOVING 
FORWARD.
I THINK YOU'RE RIGHT, MEN NEED 
TO DO MORE BUT I SEE CHANGE 
HAPPENING POSITIVELY AT GOOGLE, 
AT OTHER COMPANIES.
I HAVE A DAUGHTER AND I'M 
EXCITED FOR HER TO GO IF SHE 
CHOOSES TO IN TECHNOLOGY.
I THINK IT'S GOING TO BE BETTER 
THE NEXT TEN YEARS THAN THE PAST
TEN YEARS. 
>> I GET THAT.
I HAVE TWO SONS AND I THINK YOU 
SHOULDN'T HAVE TO HAVE A 
DAUGHTER TO WANT THIS.
THAT KIND OF THING.
WHEN YOU THINK ABOUT THIS, ONE 
OF THE ISSUES THAT COMES ACROSS,
THE ISSUE OF STANDARDS, THAT IS 
THE ARGUMENT YOU GET FROM 
ENGINEERS AND OTHERS AND IT 
SEEMS THE ONLY TIME STANDARDS IS
EVER MENTIONED WHEN IT COMES TO 
WOMEN AND PEOPLE OF COLOR, THE 
ONLY TIME.
IT NEVER TALKS ABOUT THE -- 
NEVER TALKS ABOUT THE STANDARDS 
OF THE 16 STUPID WHITE MEN WHO 
DID SOMETHING.
IT JUST DOESN'T DO THAT.
WHERE DO YOU IMAGINE -- YOU HAVE
TO BE MORE OUTSPOKEN AS A CEO ON
THIS ISSUE?
>> YOU KNOW, WE HAVE BEEN AS 
GOOGLE, WE'VE BEEN VERY VOCAL.
WE STARTED PUBLISHING OUR 
NUMBERS AND NOW EVERYONE IN THE 
INDUSTRY DOES THAT AND SO WE'VE 
ALWAYS BELIEVED IN MORE 
TRANSPARENCY AND WORKING TOWARDS
IT.
WE SOMETIMES GET CRITICIZED FOR 
IT BUT I THINK IT'S IMPORTANT WE
DO THAT AND I THINK -- I'M 
DEFINITELY SEEING A SHIFT IN THE
VALLEY AND SEEING A SHIFT IN THE
TECH INDUSTRY AND MORE BROADLY 
ACROSS THE U.S. IN GENERAL.
SO I'M OPTIMISTIC. 
>> LET ME GO TO PATTY McCORD, 
PART OF THIS CONVERSATION AND 
FORMER CHIEF TALENT OFFICER AT 
NETFLIX AND ALSO AN EXPERT ON 
WORKPLACE CULTURE.
PATTY?
>> HI, GUYS, I KEEP THINKING 
ABOUT ALL OF THE FABULOUS WOMEN 
LEADERS IN THE VALLEY THAT HAVE 
COME FROM GOOGLE.
WE CAN ALL NAME THEM.
AND SO YOU HAVE THIS GREAT 
REPRESENTATION FORGIVING 
OPPORTUNITY FOR WOMEN LEADERS.
AND YET THERE'S JAMES DANAMORE 
AND THERE'S THE PREVAILING -- 
THE CLICHE OF THE FRAT HOUSE AND
THE HEAVEN FOR YOUNG WHITE GUY, 
ASIAN GUY ENGINEERS.
AND I THINK THAT'S REAL.
I LIVE HERE TOO.
I UNDERSTAND IT.
SO WHEN I LOOKED AT THAT 
PARTICULAR SITUATION, I THOUGHT,
WHY DID YOU HIRE THAT GUY?
I MEAN, YOU KNOW, THEN OF COURSE
YOU SHOULD FIRE HIM.
AND I'M BRINGING THAT UP BECAUSE
I WANT TO KNOW FOR EACH OF YOU 
AS LEADERS, WHAT DID YOU LEARN 
FROM THAT VERY PUBLIC SITUATION 
AND WHAT ARE YOU GOING TO 
PERSONALLY DO TO MAKE IT 
DIFFERENT?
>> LET'S JUST -- JAMES DEMORE 
WAS SOMEONE HE FIRED QUICKLY 
WHICH IS UNUSUAL FOR SILICON 
VALLEY, WHO IS NOW SUING YOU 
BECAUSE HE THINKS YOU 
DISCRIMINATED AGAINST 
CONSERVATIVE WHITE MEN.
IS THAT CORRECT?
>> LOOK -- 
>> ON THE OTHER SIDE YOU DON'T 
PAY WOMEN ENOUGH BUT YOU ALSO --
>> WELCOME TO BEING A BIG 
COMPANY.
YOU KNOW, I THINK IT'S IMPORTANT
TO UNDERSTAND AS A COMPANY, YOU 
PROVIDE A PLATFORM AND ALL OVER 
THE U.S. AND GLOBALLY, THE LAST 
THING WE DO WHEN WE MAKE 
DECISIONS LIKE THIS IS LOOK AT 
IT WITH A POLITICAL LENS OR 
THINK ABOUT IT IN A LIBERAL OR 
CONSERVATIVE MANNER, EVEN AT 
GOOGLE, AT THE LEADERSHIP LEVEL,
WE HAVE PEOPLE THAT ALL KINDS OF
POLITICAL BELIEFS.
AND THIS IS ONE PARTICULAR 
ISSUE.
THERE ARE OTHER ISSUES IN WHICH 
WE MADE DECISIONS.
>> WHAT HE WROTE IN HIS MEMO, 
BEFORE HE WAS FIRED WAS THAT 
TECH WAS MALE DOMINATED AND 
ESSENTIALLY BECAUSE IT QUOTE, 
SHOULD BE, THAT WOMEN PREFER 
SOCIAL AND ARTISTIC JOBS TO 
CODING BECAUSE THEY ARE MORE 
INTO QUOTE, FEELINGS AND LESS 
INTO, QUOTE, IDEAS.
WALK US THROUGH HOW YOU LED ON 
THAT ISSUE. 
>> WELL, I MEAN, WHEN I SAW 
THAT, IT WAS -- IT BROUGHT UP A 
LOT OF EMOTION.
RIGHT, I'VE WORKED IN TECH FOR A
LONG TIME.
TO HEAR THIS FUNDAMENTAL ATTACK 
IN MANY WAYS BECAUSE OF YOUR 
BIOLOGY THAT WOMEN MAY BE LESS 
CAPABLE BECAUSE OF JUST THE FACT
THAT THEY ARE WOMEN, THAT WAS A 
REALLY HARD STATEMENT TO 
PROCESS.
AND I REMEMBER DISCUSSING THIS 
WITH MY CHILDREN AND THEY REALLY
SURPRISED ME BECAUSE THE FIRST 
QUESTION THEY ASKED IS IS IT 
TRUE?
IS IT TRUE THAT WOMEN ARE LESS 
LIKELY TO BE SUCCESSFUL IN THE 
TECH INDUSTRY BECAUSE OF THEIR 
BIOLOGY?
AND THAT REALLY HURT.
IT HURT ME BECAUSE I HAVE SPENT 
SO MUCH OF MY CAREER TRYING TO 
ENCOURAGE WOMEN TO COME INTO 
TECH, TRYING TO SAY LET'S 
OVERCOME THESE STEREO TYPES, 
TECH IS A GOOD PLACE FOR WOMEN 
TO HAVE JOBS.
AND THAT JUST SEEMED TO SET US 
BACK SO FAR IN SO MANY WAYS. 
>> DO EITHER OF YOU REGRET FOR 
ONE MINUTE FIRING HIM?
>> YOU KNOW, I'D REGRET THAT 
PLAYED OUT -- IT'S TOUGH TO 
COMMUNICATE A NUANCED ISSUE IN 
TODAY'S CLIMATE AND PLAYED OUT 
IN A POLARIZED WAY.
I REGRET THAT PEOPLE 
MISUNDERSTAND WE MAY HAVE MADE 
THIS BECAUSE OF A POLITICAL 
BELIEF ONE WAY OR THE OTHER.
IT IS IMPORTANT FOR THE WOMEN AT
GOOGLE AND ALL OF THE PEOPLE AT 
GOOGLE, WE WANT TO IN THE 
CONTEXT OF THE WORKPLACE, IT WAS
THE RIGHT DECISION TO MAKE. 
>> THAT'S A NO?
>> I DON'T REGRET THAT.
>> PEOPLE WHO WERE CONCERNED 
ABOUT 2016 AND DEMOCRACY SAY IF 
YOU GET THIS WRONG, AND 
DEMOCRACY ISN'T WORKING IN
>>> WHAT'S THE PROBLEM?
>> I THINK YOU KNOW WHAT THE 
PROBLEM IS JUST AS WELL AS I DO.
>> WHAT ARE YOU TALKING ABOUT?
>> I KNOW THAT YOU AND FRANK 
WERE PLANNING TO DISCONNECT ME.
.
I'M AFRAID THAT'S SOMETHING I 
DID NOT ALLOW TO HAPPEN. 
>> 2001 SPACE ODYSSEY LEFT MANY 
FEARFUL ABOUT THE RISKS OF 
ARTIFICIAL INTELLIGENCE.
THE FUTURE IS NOW.
GOOGLE AND ITS PARENT COMPANY 
ARE LEADING THE WORLD, WHICH HAS
THE POTENTIAL TO SOLVE MANY OF 
LIFE'S PROBLEMS LIKE CUTTING 
POLLUTION AND IMPROVING LANGUAGE
AND SLASHING MEDICAL BILLS.
OTHER STUDIES SAY IT COULD ALSO 
COST TENS OF MILLIONS OF JOBS IN
AMERICA, MILLIONS MORE OVERSEAS.
NOW WE TURN TO THE MOST 
IMPACTFUL WORK THAT YOU MIGHT 
HAVE NEVER HEARD OF. 
>> THAT CLIP ALWAYS GETS ME.
THAT'S THE CONCEPTION OF WHAT AI
IS.
AND YOU HAVE BIG INDUSTRY 
LEADERS TALKING ABOUT THAT.
ELON MUSK IS PROBABLY THE BEST 
KNOWN IN AN INTERVIEW I DID WITH
HIM, HE SAID ONE DAY HUMAN 
BEINGS ARE GOING TO BE LIKE 
HOUSE CATS AND COMPUTERS WILL BE
FEEDING US EVERY NOW AND THEN 
AND PETTING US ESSENTIALLY.
WHICH SOUNDS GOOD TO ME.
LET'S TAKE IT APART.
THEN THE PEOPLE FROM GOOGLE AND 
FACEBOOK ARE TALKING ABOUT A 
HAPPENNY SHINY FUTURE.
LET'S TALK ABOUT WHAT YOU'RE 
DOING IN AI, YOU HAVE THE MOST 
AI RESEARCHERS IN THE WORLD BY 
FAR AND YOU'VE BOUGHT MANY 
COMPANIES AND LIKE DEEP MINES 
AND OTHER THINGS. 
>> IT'S IMPORTANT TO HELP PEOPLE
UNDERSTAND THAT THEY USE AI 
TODAY.
ONE OF THE AI -- JUST MAKING 
COMPUTERS MORE INTELLIGENCE AND 
BEING ABLE TO DO A WIDE VARIETY 
OF TASKS.
WE TAKE IT FOR GRANTED WHENEVER 
SOMETHING HAPPENS AND WE 
ACTUALLY ADOPT IT.
FOR EXAMPLE, TODAY GOOGLE CAN 
TRANSLATE ACROSS MANY, MANY 
LANGUAGES AND PEOPLE USE IT 
BILLIONS OF TIMES A DAY BECAUSE 
OF AI OR IF YOU USE A PRODUCT 
LIKE GOOGLE PHOTOS AND GO TO 
SEARCH FOR IMAGES OF SUNSET AND 
PEOPLE HUGGING, YOU CAN PULL 
TOGETHER PEOPLE AND SHOW PHOTOS 
OF PEOPLE HUGGING BECAUSE OF AI.
IT'S IMPORTANT TO UNDERSTAND 
THAT OUR EARLY STAGES OF AI HERE
AND WE USE IT TODAY.
WE DON'T TAKE A VERY OPTIMISTIC 
VIEW OF AI.
IT IS ONE OF THE MOST IMPORTANT 
THINGS HUMANITY IS WORKING ON, 
MORE PROFOUND THAN ELECTRICITY 
OR FIRE.
AND -- 
>> FIRE?
>> FIRE IS PRETTY GOOD.
BUT GO AHEAD. 
>> IT KILLS PEOPLE TOO, WE HAVE 
LEARNED TO HARNESS FIRE FOR THE 
BENEFITS OF HUMANITY BUT WE HAVE
TO OVERCOME ITS DOWNSIDES TOO.
SO MY POINT IS, AI IS REALLY 
IMPORTANT BUT WE HAVE TO BE 
CONCERNED ABOUT IT.
I THINK IT'S GOOD THAT SOME 
HUMANITY -- WE WORRY ABOUT 
CLIMATE CHANGE.
THAT'S WHY OVER THE PAST MANY, 
MANY YEARS WE HAVE GOTTEN 
INCREASINGLY CONCERNED AND WE 
ALL GET TOGETHER AND THERE ARE 
THINGS LIKE PARIS AGREEMENT AND 
WE ARE WORKING TOWARD SOLVING 
CLIMATE CHANGE.
WE HAVEN'T FULLY FIGURED OUT THE
ANSWERS BUT WE'RE WORRIED ABOUT 
IT.
THAT'S HOW WE MAKE PROGRESS.
IT'S FAIR TO BE WORRIED ABOUT 
AI, I WOULDN'T SAY JUST BEING 
OPTIMISTIC ABOUT IT, YOU WANT TO
BE THOUGHTFUL ABOUT IT.
AI HOLDS THE POTENTIAL FOR SOME 
OF THE BIGGEST ADVANCES WE'RE 
GOING TO SEE.
WHENEVER I SEE THE NEWS OF A 
YOUNG PERSON DYING FROM CANCER, 
YOU REALIZE AI WILL PLAY A ROLE 
IN SOLVING THAT IN THE FUTURE.
I THINK WE OWE IT TO MAKE 
PROGRESS TOO.
IT'S A BALANCE. 
>> A LIST OF QUESTIONSES FROM 
PEOPLE DOING THIS WORK WITH YOU,
I WANT TO TURN TO AN ASSOCIATE 
PRODUCT, MARKETING MANAGER AT 
GOOGLE. 
>> THANK YOU FOR THE TIME.
I THINK A LOT OF US HAVE BEEN 
IMPRESSED BY THE PROGRESS OF AI 
OVER THE LAST FEW YEARS BUT WE 
KNOW IT CAN ONLY GO SO FAR 
WITHOUT MORE PUBLIC SUPPORT.
A LOT OF PUBLIC AFRAID AND 
UNCERTAIN ABOUT THE FUTURE.
WHAT'S GOOGLE DOING TO HEAR 
CONCERNS TO THE PUBLIC AND MORE 
IMPORTANTLY PROVE THAT.
I WILL HELP US BETTER SOLVE THE 
CHALLENGES WE FACE TODAY. 
>> IT'S A GOOD POINT.
2001 SPACE ODYSSEY REALLY 
RESONATES AND TERMINATOR AND THE
IDEA OF IT AND ESPECIALLY WHEN A
COMPANY CONTROLS IT AND WE'LL 
GET TO THE JOBS ISSUE IN A 
SECOND.
HOW DO YOU DO THAT, SUSAN?
YOU KNOW PEOPLE ARE SCARED.
ARE YOU SCARED FOR EXAMPLE?
>> I'M NOT PERSONALLY SCARED 
JUST TO GET THAT OUT THERE.
AND I THINK IT'S -- 
>> YOU'RE A ROBOT, GO AHEAD. 
>> I AM NOT A ROBOT, WE HAVE 
KNOWN EACH OTHER FOR A LONG 
TIME.
AND I THINK IT'S BECAUSE I HAVE 
A BETTER UNDERSTANDING OF WHAT 
AI IS.
AND MAYBE BACK TO THE QUESTION 
WE HAD HERE, MOST PEOPLE JUST 
HEAR ABOUT AI AND SEE IT IN THE 
MOVIES BUT NOT JUST AS YOU SEE 
IN HOLLYWOOD, SOME OF THE 
DRAMATIC INTERPRETATIONS OF IT 
BUT ALSO THE POSITIVE.
IT BEING USED FOR THINGS LIKE 
MEDICAL.
WE GET A LOT OF REQUESTS FROM 
DIFFERENT MEDICAL ORGANIZATIONS 
AND HOW TO USE THIS FOR BETTER 
EARLY DETECTION, URBAN PLANNING.
>> I GET THAT.
BUT HERE'S THE DEAL, JOBS --
>> TECHNOLOGY HAS MADE THE 
AMERICAN WORKER MORE PRODUCTIVE 
IN TERMS OF ARTIFICIAL 
INTELLIGENCE TAKING OVER 
AMERICAN JOBS, I THINK WE'RE 
LIKE SO FAR AWAY FROM THAT, THAT
NOT EVEN ON MY RADAR SCREEN.
I THINK IT'S 50 OR 100 MORE 
YEARS.
THAT IS SCARY TO A LOT OF 
PEOPLE, JOBS BEING DISPLACED BY 
AUTOMATION AND ROBOTICS.
AI FROM WHAT I UNDERSTAND, LIKE 
A RAIDOLOGY, YOU'RE NOT GOING TO
NEED THEM, MIGHT NOT NEED 
LAWYERS, WHICH SOME PEOPLE MIGHT
CELEBRATE AND SOME PEOPLE MIGHT 
NOT.
YOU MIGHT NOT NEED ACCOUNTANTS, 
YOU CAN GO THROUGH HIGH PAYING 
JOBS.
I THINK A LOT OF PEOPLE ARE 
NERVOUS BECAUSE THEY SENSE JOBS 
ARE AT RISK HERE. 
>> LOOK, I MEAN, IT'S RIGHT TO 
BE CONCERNED, ABSOLUTELY, YOU 
HAVE TO WORRY ABOUT IT, 
OTHERWISE YOU'RE NOT GOING TO 
SOLVE IT.
AND IT'S IMPORTANT TO UNDERSTAND
TOMORROW WHETHER GOOGLE IS THERE
OR NOT, ARTIFICIAL INTELLIGENCE 
IS GOING TO PROGRESS, TECHNOLOGY
HAS THIS NATURE.
THIS GOING TO EVOLVE.
I THINK PULLING BACK HISTORY 
SHOWS PULLING BACK COUNTRIES 
WHICH PULLING BACK DON'T DO WELL
WITH THE CHANGE.
WE KNOW THAT.
20, OR 30 YEARS AGO YOU EDUCATED
YOURSELF AND THAT CARRIED YOU 
THROUGH FOR THE REST OF YOUR 
LIFE.
THAT IS NOT GOING TO BE TRUE FOR
THE GENERATION WHICH IS BEING 
BORN NOW.
THEY HAVE TO LEARN CONTINUOUSLY 
OVER THEIR LIVES, WE KNOW THAT.
WE HAVE TO TRANSFORM HOW WE DO 
EDUCATION.
WE UNDERSTAND THESE THINGS AND 
WE HAVE TO ACTUALLY TACKLE THEM.
AND THE WAY WE DO IT BY WORRYING
ABOUT IT.
JUST THIS WEEK WE ANNOUNCED THIS
PROGRAM TO TRAIN PEOPLE AND 
CERTIFICATE PEOPLE FOR I.T. 
SUPPORT.
ONE OF THE FASTEST GROWING JOB 
CATEGORIES IN THE U.S.
IT PAYS ABOUT MEDIAN WAGE.
BUT THERE'S A LABOR SHORTAGE.
IT'S TOUGH TO TRAIN PEOPLE FOR 
IT.
SO WE ARE WORKING TO OFFER 
CERTIFICATION PROGRAMS WHERE 
GOOGLE CAN CERTIFY PEOPLE AND 
SEE IF YOU'RE QUALIFIED TORE A 
SUPPORT TECHNICIAN, IT'S A NEW 
JOB CATEGORY THAT DIDN'T EXIST 
BEFORE.
YOU HAVE TO TRAIN PEOPLE FOR IT.
>> I GET THAT ARGUMENT, FARMING 
TO MANUFACTURING AND THIS AND 
THAT AND I ASK WHAT HAPPENS TO 
THE BLACKSMITHS DOING THE 
COURSES?
WHAT HAPPENS TO THE BLACKSMITHS,
SUSAN?
WHAT HAPPENS TO THE TRUCK 
DRIVERS?
THERE'S GOING TO BE ANGER, 
ESPECIALLY POLITICAL ANGER. 
>> WE HAVE TO RECOGNIZE THAT WE 
DO LIVE IN THIS TIME WHERE THERE
IS REALLY DRAMATIC CHANGE FROM 
TECHNOLOGY STAND POINT AND 
INNOVATIONS THAT WE HAVE BUT 
THAT DOESN'T MEAN THAT THOSE 
INNOVATIONS ARE GOING TO STOP.
AND YOU TALK ABOUT THE 
BLACKSMITHS.
SHOULD WE NOT HAVE TRAINS?
TRAINS HAVE ENABLED A LOT OF 
DIFFERENT ADVANCES IF YOU LOOK 
BACK IN OUR HISTORY.
THERE IS THIS THEME THAT 
TECHNOLOGY IS GOING TO CONTINUE 
AND GOING TO CONTINUE TO MOVE 
FORWARD.
YOU NEED TO MOVE FORWARD WITH 
THE TECHNOLOGY RESPONSIBLY AND 
THAT MEANS PARTNERSHIP BETWEEN 
PRIVATE COMPANIES AND 
GOVERNMENTS TO BE ABLE TO MAKE 
SURE THAT THE BLACKSMITHS AS YOU
CALL THEM OR ANY GROUP WHO'S JOB
WINDS UP CHANGING HAS THE RIGHT 
SUPPORT SYSTEM TO BE ABLE TO 
RETRAIN, TO BE ABLE TO FIND WHAT
ARE THE NEXT SET OF JOBS.
WE HAVE SEEN THAT OUR JOB 
ECONOMY KEEPS CHANGING.
WE ACTUALLY AND WE'LL TALK ABOUT
THIS MORE, WE ACTUALLY RECENTLY 
COMMITTED, GOOGLE COMMITTED A 
BILLION DOLLARS -- FOR JOB 
RETRAINING OF AMERICAN WORKERS 
OVER THE NEXT FIVE YEARS.
THAT'S AN EXAMPLE OF SOMETHING 
THAT WE THINK IS REALLY 
IMPORTANT. 
>> ALL OF US ARE OBVIOUSLY VERY 
>>> WELCOME BACK TO OUR 
REVOLUTION SPECIAL, OUR NEXT 
EXPERT IS SOMEONE THAT I HAVE A 
VERY PERSONAL CONNECTION WITH, 
ALTHOUGH SHE DOESN'T KNOW IT.
FOR YEARS I'VE STRUGGLED WITH 
THE IKEA INSTRUCTIONS.
I FIND THEM VERY DIFFICULT.
AND TASK RABBIT CHANGED MY 
FURNITURE LIFE. 
>> MEN ARE SO BAD WITH TOOLS BUT
GO AHEAD.
>> WELL, IT'S YEAH, IT'S IN 
OUR -- STACEY BROWN IS THE CEO 
OF TASK RABBIT, DOES ON DEMAND 
LABOR IN THE SO-CALLED GIG 
ECONOMY.
STACEY, WHAT IS ON YOUR MIND 
RIGHT NOW?
>> WE'RE PART OF WHAT'S THE 
BROADER SHARING ECONOMY AND 
PEOPLE TALK ABOUT IT SOMETIMES 
IN A FLIPPANT WAY BUT IT'S HERE 
TO STAY.
MILLIONS OF AMERICANS ARE 
CHOOSING THIS NEW WAY OF WORK 
AND IT'S NOT JUST BECAUSE IT'S 
THE FLEXIBILITY, IT'S ALSO THE 
INCOME.
IT'S A MEANINGFUL INCOME THAT 
PEOPLE ARE EARNING.
AND WE NEED TO ADD TO THAT IS 
PORTABLE BENEFITS AND TRAINING 
AND RE-TRAINING.
WE'VE BEEN TALKING ABOUT 
RETRAINING.
WHAT KEEPS ME UP AT NIGHT, WE'RE
IN THE MIDDLE OF THE FOURTH 
INDUSTRIAL REVOLUTION AND THE 
AUTOMASON WILL TAKE THE JOBS 
AWAY FASTER THAN NEW JOBS ARE 
CREATED.
I SAW THIS HAPPEN GROWING UP IN 
DETROIT, MY CITY WAS DECIMATED.
IT TOOK THREE DECADES TO COME 
BACK.
WHAT CAN WE DO TO MAKE 
RETRAINING HAPPEN?
>> STACEY, HEALTHCARE TOO, OTHER
THINGS THAT HAVE UNDERPINNED 
EMPLOYMENT FOR SO LONG ARE GONE 
FOR A LOT OF PEOPLE. 
>> VERY IMPORTANT POINT.
POST STACEY MENTIONED THE 
REVOLUTION, AFTER THE LAST 
INDUSTRIAL REVOLUTION, WE 
DEVELOPED MANY PROGRAMS IN THE 
COUNTRY AND INCLUDING SOCIAL 
SECURITY AND MEDICARE, ET 
CETERA.
I THINK IT'S IMPORTANT TO THINK 
ABOUT AS WE GO THROUGH THIS 
REVOLUTION, WHAT IS THE NEW 
SOCIETAL STRUCTURES BY WHICH WE 
SUPPORT PEOPLE.
I THINK THAT'S ABSOLUTELY 
IMPORTANT TO THINK ABOUT. 
>> SUSAN, WONDER IF PART OF THE 
OVERLAP BETWEEN SOMETHING LIKE 
TASK RABBIT AND YOUTUBE IS 
PEOPLE ARE GETTING INCOME AND 
REVENUE STREAMS THEY NEVER WOULD
HAVE OTHERWISE GOTTEN, WHICH IS 
GREAT.
BUT IF IT BECOMES THEIR PRIMARY 
JOB, THERE'S NO BENEFITS THERE.
WHAT IS THE ANSWER FOR THEM?
>> I THINK FIRST OF ALL, YES, 
DEFINITELY AS TECHNOLOGY CHANGES
THE LANDSCAPE, IT IS CREATING 
JOBS AND IT IS CREATING 
OPPORTUNITIES THAT WE JUST 
DIDN'T HAVE IN THE PAST.
BUT IF WE LOOK AT THAT HEALTH 
CARE AND YOU SAY WHAT'S THE 
OPPORTUNITY OR WHAT'S THE RISKS,
RIGHT, OF BEING A CONTRACTOR OR 
WORKING INDEPENDENTLY, THEN I 
THINK IT IS REALLY, REALLY 
IMPORTANT THAT PEOPLE HAVE 
ACCESS TO HEALTH CARE AND THEY 
ARE ABLE TO HAVE A FREE MARKET 
TO BE ABLE TO PURCHASE THAT.
IF THE ECONOMY IS SHIFTING THAT 
WAY, WE HAVE A LOT MORE 
INDEPENDENT CONTRACTORS THEN YES
WE NEED TO HAVE THOSE SUPPORT 
SERVICES AVAILABLE TO THEM.
ARE WE OFFERING THE RIGHT 
TRAINING IN SCHOOL?
IS TRAEN THE TRAINING THE RIGHT 
AMOUNT OF TIME?
THEY ARE IMPORTANT TO ADDRESS 
AND WE'RE LEADING IN DISCUSSIONS
THE CONVERSATION BUT AT THE END 
IT HAS TO BE A PARTENERSHIP 
BETWEEN GOVERNMENT AND PRIVATE 
INDUSTRY TO BE ABLE TO SOLVE 
THESE CHALLENGES. 
>> WE HAVE THIS PROGRAM AT 
GOODWILL, JUST $10 MILLION OVER 
THREE YEARS, GOODWILL HAS 156 
LOCATIONS AND CLOSE TO 80% OF 
THE POPULATION IN THE U.S.
AND THEY ARE COMMITTING TO TRAIN
1.2 MILLION IN DIGITAL SKILLS 
AND FINE JOBS.
WE NEED MORE PROGRAMS LIKE THAT.
I THINK GOVERNMENT HAS TO PLAY A
ROLE AND THAT'S HOW YOU MAKE 
THESE TRANSITIONS. 
>> YOU TALK ABOUT BEING ON THAT 
JOB SEARCH, I WANT TO GO TO 
DIRECTLY TO SOMEONE IN THAT 
CAPACITY.
THIS IS A QUESTION HERE FROM OUR
AUDIENCE, MATTHEW RAMIREZ, 
APPLIED ECONOMICS AND SEEKING 
EMPLOYMENT.
MATTHEW?
>> HI, THANK YOU FOR TAKING MY 
QUESTION.
I GUESS A QUESTION THAT A LOT OF
US IN THE PUBLIC ARE WONDERING 
IS, WHAT CAN SOMEONE WITH 
NONTECHNICAL BACKGROUND DO TO 
BECOME A MORE DESIRABLE 
CANDIDATE IN TECHNOLOGY SECTORS 
SUCH AS GOOGLE OR ANY OF THE 
OTHER SILICON VALLEY COMPANIES?
>> IT'S A GREAT QUESTION.
WHEN PARTICIPATING IN THE 
TECHNOLOGY SECTOR IS NOT ABOUT 
COMPUTER SCIENCE, THAT'S ONE 
PART OF IT.
I THINK RETRAINING AND EQUIPPING
OURSELVES IN DIGITAL SKILLS IS 
THE WAY YOU MAKE THESE 
TRANSITIONS AND THERE ARE MANY 
CATEGORIES, I.T. AS AN EXAMPLE, 
ACTUAL QUALIFICATION TO LEARN 
AND BE QUALIFIED TO DO I.T. 
SUPPORT, IT'S POSSIBLE FOR MANY 
MORE PEOPLE THAN THEY REALIZE.
AND IT'S ONE OF THE FASTEST 
GROWING JOBS IN THE COUNTRY.
IT IS A GREAT EXAMPLE, MANY 
HEALTH CARE JOBS, I THINK IT'S 
UNDERSTANDING THAT AND 
RETRAINING PEOPLE TO BE ABLE TO 
DO THOSE THINGS IS WHAT WE NEED 
TO DO. 
>> ACTUALLY, I DON'T HAVE A 
TECHNICAL DEGREE.
AND -- 
>> YOU'VE DONE PRETTY WELL. 
>> I STUDIED HISTORY AND 
LITERATURE AND I ACTUALLY REALLY
APPRECIATE THAT.
I THINK IT'S GIVEN ME A GOOD 
PERSPECTIVE ON THESE CHANGES 
THAT WE'RE GOING THROUGH NOW.
AND I ACTUALLY HAVE APPLIED 
ECONOMICS DEGREE AS A MASTERS 
AND I THOUGHT IT WAS VERY 
USEFUL, ESPECIALLY WHEN WE LIVE 
IN AN ECONOMY WHERE USING DATA 
AND UNDERSTANDING DATA ANALYSIS 
IS IMPORTANT BUT WHAT I FOUND IS
MOST IMPORTANT, REALLY THE 
WILLINGNESS TO BE ABLE TO BE 
CONTINUALLY LEARNING. 
>> UP NEXT, 2016 WAS THE YEAR 
FOREIGN ADVERSARIES USE THE 
INTERNET TO HIJACK POLITICS, WE 
TURN TO CIVIL RESPONSIBILITIES 
IN A RAPIDLY CHANGING DEMOCRACY.
>>> WE CONTINUE WITH THE CEOs OF
GOOGLE AND YOUTUBE. 
>> ALL RIGHT, SO CYBER BULLYING,
LOGAN PAUL, IT SEEMS
THIS YEAR HAS BEEN ONE HORRIBLE 
ACCIDENT AFTER ANOTHER.
FOR NOT ACCIDENT.
FOR GOOGLE AND OTHER TECH 
PLATFORMS AND THE 
RESPONSIBILITIES THEY HAVE TO 
TACK THE PROBLEM.
ARE WE ARE LYING ON COMPUTERS 
TOO MUCH TO TACKLE THESE 
PROBLEMS?
THAT'S WHAT PEOPLE FEEL.
YOU WERE GOING TO HIRE MORE 
PEOPLE TO DEAL WITH CONTENT 
ISSUES.
IT'S THE SAME IDEA OF HAVE YOU 
RELIED TOO MUCH ON COMPUTERS AND
NOT ENOUGH ON PEOPLE?
START WITH THE 10,000 PEOPLE.
YOU NEED A MILLION TO MONITOR 
YOU TUBE ATD THIS POINT. 
>> SO WE ANNOUNCED THAT WE ARE 
GOING TO HIRE 10,000 PEOPLE TO 
HELP US MANAGE AND ENFORCE THE 
POLICY THAT WE HAVE ACROSS 
CONTENT AND ACROSS GOOGLE AND 
YOU TUBE.
TO BACK UP FOR A MINUTE WE HAVE 
HAD POLICIES ON YOU TUBE WE CALL
THEM COMMUNITY GUIDELINES.
AND WE HAVE ALWAYS ENFORCED THE 
COMMUNITY GUIDELINES.
WITH PEOPLE WHAT PEOPLE DO IS 
THEY FLAG THE CONTENT AND WE 
REVIEW IT AND TAKE IT DOWN.
WHAT'S REALLY INTERESTING AND 
IMPORTANT THIS YEAR IS USING 
MACHINE LEARNING TO ACTUALLY 
IDENTIFY AND FIND THOSE VIDEOS.
AND THEN HAVE PEOPLE REVIEW THEM
AFTER WARDS.
TO TAKE THEM DOWN AND WE HAVE 
BECOME MUCH MORE EFFECTIVE NOW 
THAT WE HAVE ACTUALLY STARTED 
DEPLOYING MACHINE LEARNING IN 
ADDITION TO THE PEOPLE.
WE'RE RAMPING UP THE MACHINE 
TECHNOLOGY AS WELL AS THE 
PEOPLE.
10,000 PEOPLE HELPING US WITH 
CONTROVERSIAL CONTENT. 
>> OUR MISSION IS ORGANIZE 
INFORMATION.
PEOPLE TRUST US TO DO IT 
CORRECTLY.
EVERY MISTAKE.
I LIKE THE FACT WE ARE VERY 
ACCOUNTABLE WHEN WE MAKE A 
MISTAKE.
IT'S ON THE NEWS EVERYWHERE.
I THINK THAT IS AN IMPORTANT 
SCRUTINY.
WE TAKE IT SERIOUSLY.
AND WE MADE MISTAKES WE WORK 
HARD TO FIX IT AND GET BETTER. 
>> SOMETIMES THE TOUGHEST 
QUESTION MAY SEEM UNANSWERABLE.
DO YOU AGONIZE OVER A BETTER 
SYSTEM COULD HAVE PREVENTED AN 
INCIDENT OR PREVENTED LOEG PAUL.
>> IT HAS TO BE HUMANS AND YOU 
HAVE TO HAVE THE MACHINES.
IF WE GO TO SOMETHING LIKE 
EXTREMIST CON TENTD.
WE HAVE 400 HOURS UP LOADED 
EVERY MINUTE TO YOU TUBE.
WE ARE NOW ABLE TO REMOVE 98% OF
THAT VIOLENT EXTREMISM WITH 
MACHINES AND HALF OF THAT WITHIN
TWO HOURS.
YOU LOOK AT THAT AND SAY COULD 
WE ACHIEVE THAT WITH PEOPLE 
ALONE.
NO.
YOU NEED TO HAVE THE MACHINES.
WHERE WE ARE GOING AND REALLY 
LEARNED OVER THE COURSE OF THE 
YEAR IS WE NEED MORE EXPERTS.
BECAUSE THERE'S A LOT OF 
NUANCES.
WE FOLLOW EVERY LAW.
A LOT OF TIMES THESE ISSUES ARE 
COMPLICATED, WE NEED TO GO TO 
THE EXPERT AND GET FEED BACK OF 
WHAT CONTENT SHOULD WE BE TAKING
DOWN AND REDRAW THE POLICY TO BE
ABLE TO DO THE RIGHT THING. 
>> HOW DO YOU FEEL?
THERE'S A PLACE THAT'S SILICON 
VALLEY AND TECH HAD IN WHAT 
HAPPENED IN THE ELECTION.
PEOPLE HAVE BEEN SPEAKING OUT AT
FACEBOOK AND GOOGLE.
WHAT HAVE WE MADE?
>> ALL OF US I THINK WHEN WE 
LOOK AT THE ELECTION AND STUFF, 
DEMOCRACY DEPENDS ON THESE 
THINGS WORKING WELL.
WE'RE ALL OBVIOUSLY VERY UPSET 
SOMEBODY COULD HAVE INFLUENCED 
THE ELECTION.
AND ANY PART WE HAVE PLAYED WE 
WANT TO UNDERSTAND IT.
WE WANT TO FIX IT.
WE HAVE MORE ELECTIONS COMING 
AND WE'RE WORKING HARD.
I THINK IT'S IMPORTANT TO 
UNDERSTAND IT'S HAPPENED NOT 
JUST ON TECHNOLOGY PLATFORMS.
IT'S HAPPENED OFF PLATFORMS.
THERE'S SOMETHING WE HAVE GONE 
THROUGH AS A COUNTRY.
WE HAVE TO FIGURE OUT HOW TO 
WARD IT IN THE FUTURE.
WE HAVE A HUGE SENSE OF 
RESPONSIBILITY.
WE SPEND TIME EVERY MONDAY IN 
THE LEADERSHIP MEETINGS WHAT 
MORE WE CAN DO BETTER.
WE HAVE INITIATIVES AND WE'RE 
WORKING HARD. 
>> MANY PEOPLE IN SILICON VALLEY
AND TECH SAY IF THERE'S A HUGE 
INTERNATIONAL ELECTION PROBLEM 
OFFLINE, OF COURSE IT'S GOING TO
HAPPEN ONLINE.
THAT'S NOT OUR FAULT AS TECH.
BUT MANY PEOPLE WHO ARE 
CONCERNED ABOUT 2016 AND 
DEMOCRACY SAY IF YOU GET THIS 
WRONG, AND DEMOCRACY ISN'T 
WORKING IN AMERICA WHAT GOOD IS 
THE REST OF IT?
IN YOUR VIEW IS THERE LEGITIMACY
TO THAT VIEW?
IS THIS NOT YOUR PROBLEM BUT A 
GOVERNMENT PROBLEM?
>> WE THIS PAST YEAR WITH A 
NUMBER OF QUESTIONS COMING UP 
AROUND THE ELECTION, AROUND 
DEMOCRACY, AROUND NEWS ACROSS SO
MANY DIFFERENT -- WE HAVE LOOKED
REALLY HARD AT ALL THESE ISSUES.
REALLY HARD AT OUR SYSTEMS AND 
TRIED TO UNDERSTAND AS AN 
INFORMATION COMPANY.
GOOGLES MISSION IS ORGANIZE THE 
WORLD INFORMATION.
HOW CAN WE DO BETTER.
AND ACROSS THE COMPANY THAT HAS 
RESULTED IN A NUMBER OF CHANGES 
FROM CHANGES IN OUR POLICY TO 
HIRING MORE PEOPLE.
FOR EXAMPLE ONE THING THAT WAS 
STARTED TO DO IS ON NEWS 
WHENEVER WE HAVE STATE FUNDED 
NEWS WE'LL LABEL THIS IS WHERE 
IT COMES FROM.
THIS IS WHO IS FUNDING THE NEWS.
THAT'S ONE SMALL EXAMPLE.
WE HAVE MADE CHANGES TO BE ABLE 
TO BE RESPONSIVE AND FEEL WE'RE 
GIVING THE RIGHT INFORMATION. 
>> FROM THE POLITICAL CLIMATE.
YOU'RE GETTING THE IDEA THAT 
COMPANIES LIKE GOOGLE, LIKE 
FACEBOOK, AMAZON, THEY'RE 
UTILITIES.
YOU'RE NOT COMPANIES.
PEOPLE THINK OF YOU AS NATION 
STATES.
YOU HAVE MUCH MORE POWER.
IT'S AMPLIFIED.
THE ENORMOUS POWER YOU HAVE.
IS WITH GREAT POWER COMES GREAT 
RESPONSIBILITY.
IN SOMETIMES THEY JUST DON'T 
UNDERSTAND THE RESPONSIBILITY 
PART.
>> BY THE WAY.
SPIDERMAN SAID THAT.
I CHECKED YOUR GOOGLE.
IT IS SPIDERMAN. 
>> IT'S VULTAIR. 
>> IF WE HAD A SEARCH COMPANY TO
LOOK IT UP.
>> TO YOUR QUESTION.
YOU'RE RIGHT.
THE TECH COMPANIES HAVE GOTTEN 
BIGGER.
WITH MORE POWER COMES MORE 
RESPONSIBILITY.
THE SCRUTINY IS IMPORTANT.
IT'S A BIG PART OF THE 
DEMOCRATIC SYSTEM.
HOLD COMPANIES ACCOUNTABLE.
IT'S A HEALTHY PART OF THE 
RELATION WHICH NEEDS TO HAPPEN.
THERE IS A PART WHERE WE NEED TO
BE CAREFUL.
AND YOU DON'T WANT TO MAKE -- 
YOU DON'T WANT PEOPLE TO REJECT 
TECHNOLOGY.
IT'S THE SOURCE OF PROGRESS.
AND I THINK HOW WE DRIVE THIS 
CONSTRUCTIVELY FORWARD WILL 
IMPACT THE U.S. AND HUMANITY A 
LOT MORE THAN WE REALIZE. 
>> YOUR COMPANY AND PARENT 
COMPANY SAID THEY WANT TO DO THE
RIGHT THING.
WHAT DOES THAT MEAN?
IF AMERICAN DEMOCRACY REQUIRES 
SOME FACTS OR OBJECTIVE TRUTH.
WHAT DOES THAT MEAN TO YOU?
>> I MEAN, IT DOES ALWAYS MEANT 
A LOT TO US.
GOOGLE WE WORK HARD TO BRING YOU
THE RIGHT INFORMATION.
IN FACT WORKING -- THERE ARE 
AREAS PEOPLE DON'T AGREE WHAT 
RIGHT INFORMATION IS.
THAT'S THE ACTIVE DEBATE IN 
SOCIETY.
THAT'S WHAT DEMOCRACY IS ABOUT.
IT'S NOISY.
IT'S A PROCESS WHERE PEOPLE 
DISAGREE.
IT'S VOCAL.
THAT'S HOW IT WORKS.
AND WE ARE IN THE MIDDLE OF IT.
WE PLAY AN IMPORTANT ROLE AND 
TAKE IT SERIOUSLY.
WE ARE TRYING TO DO IT BETTER.
WE ARE ONE PART OF THE GIANT 
SYSTEM.
IT'S IMPORTANT TO REMEMBER THAT.
>> 2018 FOR YOU IN A SENTENCE OR
WORD. 
>> HOPEFULLY BRING THE WORLD 
CLOSER TOGETHER.
HAVE MORE CONSTRUCTIVE 
CONVERSATIONS.
AND IF WE CAN PLAY A PART IN 
THAT THAT'S IMPORTANT. 
>> YOU TUBE I THINK REALLY LEEK 
TO USE VIDEO TO FOSTER 
UNDERSTANDING.
LEARNING, BRINGING PEOPLE 
TOGETHER, SEEING NEW POINTS OF 
VIEW.
AND IF WE CAN DO THAT, THEN I 
THINK WE'LL HAVE A GOOD YEAR. 
>> OPTIMISTIC?
>> I'M OPTIMISTIC.
2017 SHOWED US A NUMBER OF 
CHALLENGES IN AREAS.
AND AREAS WE AS TECH COMPANIES 
NEED TO WORK ON.
BUT WE SPENT A LOT OF 2017 
THINKING ABOUT HOW WE CAN DO 
BETTER.
AND WE HAVE LAID A LOT OF 
FOUNDATION TO BE ABLE TO DO 
THAT.
SO I'M OPTIMISTIC IN 2018 WE'LL 
BE ABLE TO CONTINUE TO USE OUR 
SERVICES TO HELP ACROSS THE 
BOARD TO BRING PEOPLE TOGETHER 
TO PROVIDE THE RIGHT INFORMATION
TO PEOPLE.
AND RIGHT SERVICES. 
>> ABSOLUTELY.
THERE'S NO BETTER TIME TO BE 
BORN THAN TODAY.
I'M VERY OPTIMISTIC. 
>> ALL RIGHT.
I'LL HOLD YOU TO THAT.
IF YOU FAIL YOU'RE IN BIG 
TROUBLE. 
>> WE'LL BE THERE TO TALK ABOUT 
IT. 
>> OKAY.
I WANT TO JOIN KARA IN THANKING 
YOU.
FOR HAVING A POLICY DISCUSSION 
IN THE DEEP ONE.
WE REALLY BELIEVE IN THAT.
THAT'S PART OF THE SERIES.
AND I WANT TO THANK EVERYONE 
HERE AND THE VALLEY FOR 
PARTICIPATING IN THIS INAUGURAL 
REVOLUTION EVENT.
FIND OUR HIGHLIGHTS FROM THIS 
PROGRAM AND LEARN ABOUT THE NEXT
PROGRAM IN THE REVOLUTION SERIES
AT MSNBC.COM.
THANK YOU.
>> GOOD NIGHT.
