Before having your device
repaired at an Apple Store
or Apple Authorized
Service Provider,
you need to do
these three things:
you need to have your Apple ID
and password ready,
back up your device,
and update to the latest
version of iOS.
First, it's crucial that
you know your Apple ID password.
We can't fix your device
with Find My iPhone turned on,
and you need to know
your password to turn it off.
In Settings, tap your name.
Tap Find My.
Then tap Find My iPhone.
Tap the switch to turn it off.
This is where you'd enter
your Apple ID password
to turn off Find My iPhone,
but we recommend
that you keep it on
until you arrive
at the Apple Store
or Apple Authorized
Service Provider.
Now, let's back up your device.
In Settings, tap your name.
Next, tap iCloud.
Scroll down
and tap iCloud Backup.
Then, tap Back Up Now.
You will need to turn on
iCloud Backup
if it isn't on already.
♪ Music playing ♪
Finally, to update iOS,
open Settings.
Tap General.
And then tap Software Update
to check for an update.
If one is available,
tap Download and install.
♪
And now you're ready for repair!
♪
