@inproceedings{mishra-etal-2023-hindi,
    title = "{H}indi Chatbot for Supporting Maternal and Child Health Related Queries in Rural {I}ndia",
    author = "Mishra, Ritwik  and
      Singh, Simranjeet  and
      Kaur, Jasmeet  and
      Singh, Pushpendra  and
      Shah, Rajiv",
    editor = "Naumann, Tristan  and
      Ben Abacha, Asma  and
      Bethard, Steven  and
      Roberts, Kirk  and
      Rumshisky, Anna",
    booktitle = "Proceedings of the 5th Clinical Natural Language Processing Workshop",
    month = jul,
    year = "2023",
    address = "Toronto, Canada",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2023.clinicalnlp-1.9",
    doi = "10.18653/v1/2023.clinicalnlp-1.9",
    pages = "69--77",
    abstract = "In developing countries like India, doctors and healthcare professionals working in public health spend significant time answering health queries that are fact-based and repetitive. Therefore, we propose an automated way to answer maternal and child health-related queries. A database of Frequently Asked Questions (FAQs) and their corresponding answers generated by experts is curated from rural health workers and young mothers. We develop a Hindi chatbot that identifies k relevant Question and Answer (QnA) pairs from the database in response to a healthcare query (q) written in Devnagri script or Hindi-English (Hinglish) code-mixed script. The curated database covers 80{\%} of all the queries that a user of our study is likely to ask. We experimented with (i) rule-based methods, (ii) sentence embeddings, and (iii) a paraphrasing classifier, to calculate the q-Q similarity. We observed that paraphrasing classifier gives the best result when trained first on an open-domain text and then on the healthcare domain. Our chatbot uses an ensemble of all three approaches. We observed that if a given q can be answered using the database, then our chatbot can provide at least one relevant QnA pair among its top three suggestions for up to 70{\%} of the queries.",
}

In developing countries like India, doctors and healthcare professionals working in public health spend significant time answering health queries that are fact-based and repetitive. Therefore, we propose an automated way to answer maternal and child health-related queries. A database of Frequently Asked Questions (FAQs) and their corresponding answers generated by experts is curated from rural health workers and young mothers. We develop a Hindi chatbot that identifies k relevant Question and Answer (QnA) pairs from the database in response to a healthcare query (q) written in Devnagri script or Hindi-English (Hinglish) code-mixed script. The curated database covers 80{\%} of all the queries that a user of our study is likely to ask. We experimented with (i) rule-based methods, (ii) sentence embeddings, and (iii) a paraphrasing classifier, to calculate the q-Q similarity. We observed that paraphrasing classifier gives the best result when trained first on an open-domain text and then on the healthcare domain. Our chatbot uses an ensemble of all three approaches. We observed that if a given q can be answered using the database, then our chatbot can provide at least one relevant QnA pair among its top three suggestions for up to 70{\%} of the queries.
Mishra, Ritwik Singh, Simranjeet Kaur, Jasmeet Singh, Pushpendra Shah, Rajiv
Hindi Chatbot for Supporting Maternal and Child Health Related Queries in Rural India